LEWIS GAUTHIER

IT Manager & Systems Administrator

Alexandria, US.

About

Highly skilled IT Manager and Systems Administrator with 5+ years of experience optimizing technology infrastructure for healthcare logistics, ensuring seamless operations and robust security. Expert in managing mission-critical systems, troubleshooting complex integrations, and enhancing operational efficiency across Windows Server, SQL-backed applications, and enterprise security frameworks. Proven ability to leverage technical problem-solving and operational insight to drive system reliability, data accuracy, and significant user productivity gains.

Work

Same Day Med

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IT Manager

Alexandria, LA, US

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Summary

Manages the technology infrastructure for a healthcare logistics company, overseeing daily pharmacy delivery operations for long-term care facilities, ensuring infrastructure reliability, system integrations, data processing accuracy, and enterprise security.

Highlights

Managed software licensing, user accounts, and access rights, ensuring compliance and seamless access to critical systems.

Oversaw performance and configuration of eCourier logistics platform, optimizing pharmacy delivery routing and order management for.

Implemented robust system backups, disaster recovery plans, and infrastructure reliability improvements, significantly enhancing data integrity and business continuity.

Administered multi-factor authentication (MFA), access control, and security compliance tasks, strengthening enterprise security posture and safeguarding sensitive healthcare data.

Maintained critical pharmacy data processing workflows and logistics configurations, including facility routing and delivery manifest systems, ensuring data accuracy and operational efficiency.

CLTCC Computer Lab

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IT Intern

Alexandria, LA, US

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Summary

Provided essential technical support and system maintenance for academic software and hardware within a college computer lab environment.

Highlights

Installed, configured, and maintained academic software and systems, ensuring optimal functionality for student and faculty use.

Provided technical support for Windows OS, user profiles, and software troubleshooting, resolving issues promptly to minimize disruption.

Assisted with proactive system monitoring, software updates, and general computer lab support, contributing to a stable learning environment.

Education

Herzing University

Alexandria, LA, United States of America
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BSc Information Technology Management Grade: GPA: 4.0

CLTCC

Alexandria, LA, United States of America
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AAS Cloud Computing Grade: GPA: 4.0

Skills

Windows Server Administration

Active Directory, Group Policy, DNS, DHCP, Server Deployment.

Network Troubleshooting

TCP/IP, VPN, Firewall, Network Protocols, Packet Analysis.

Logistics Systems

eCourier, Fleet Management, Route Optimization, Delivery Tracking.

Disaster Recovery & Backup Management

RTO/RPO, Business Continuity Planning.

Custom Software Management

Application Deployment, UAT, Software Lifecycle Management, Troubleshooting.

Multi-Factor Authentication

DUO Security, Identity & Access Management (IAM), Security Policies.

User Access & Identity Management

RBAC, Account Provisioning, User Lifecycle Management, LDAP.

HIPAA Compliance

PHI Protection, Data Privacy, Security Audits, Risk Assessment.

Software Licensing & Inventory Management

SAM (Software Asset Management), License Compliance, Asset Tracking.

Remote Desktop Environments

RDP, Terminal Services, Remote Access Solutions.

VOIP Systems

3CX, IP Telephony.

SQL Database Management

SQL Server Management Studio, Database Maintenance, Data Retrieval.

Pharmacy Data Processing

QS1, FWLTC, Prescription Processing, Data Integration.

Data Validation & Operational Accuracy

Data Quality, Error Detection, Reporting, Process Improvement.

End-User Support & Training

Help Desk Support, Tier 2 Support, User Onboarding, Technical Training.

Process Optimization

Workflow Automation, Efficiency Analysis, Cost Reduction, Continuous Improvement.

On-Premise Server Environments

Hardware Management, Storage Solutions, Server Rack Management.

Microsoft 365 Administration

Office 365, Exchange Online, SharePoint Online, Teams.

Technical Documentation & SOP Development

User Manuals, Knowledge Base, Training Materials.

Vendor Coordination

Relationship Management, Issue Escalation.

System Integration Troubleshooting

API Management, Data Mapping, Interoperability.

Projects

Software Workflow Optimization for Logistics

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Summary

Implemented and designed improved software workflows for logistics operations, enhancing efficiency and data flow.

Multi-Server On-Premise Environment Administration

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Summary

Administered and implemented multi-server, on-premise application environments, ensuring system stability and performance.

Technical Documentation & SOP Development

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Summary

Developed comprehensive documentation, training materials, and internal Standard Operating Procedures (SOPs), enhancing operational consistency.

Photo-Based Proof-of-Delivery System Integration

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Summary

Integrated photo-based proof-of-delivery systems into dispatch processes, improving accountability and delivery verification.

eCourier Healthcare Logistics Platform Management

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Summary

Administered the Healthcare Logistics Platform through eCourier, ensuring optimal performance for critical delivery operations.

Logistics Routing & Manifest Optimization

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Summary

Optimized logistics routing configuration and delivery manifest generation, improving delivery efficiency.

MFA Deployment for Enhanced Security

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Summary

Deployed Multi-Factor Authentication (MFA), significantly improving the organization's security posture.

Pharmacy Data Processing & Validation System

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Summary

Managed the Pharmacy Data Processing & Validation System with QS1/FWLTC, ensuring high data accuracy and compliance.